FAQs

How does it come when you ship it?

• All jewelry ships out on jewelry cards in black organza gift bags.

What if something's not right?

• If your order is damaged in shipping or is incorrect, email me and I'll make it right as soon as possible.
• If your jewelry doesn't stand up to real-life wear, let me know. Things happen and not everything ends up perfect all the time. I want happy customers and a solid product. I wear this stuff too, so I know what it can handle. Email me and we'll figure it out!

How fast will I get it?

• Orders are usually ready to ship in five (5) business days and ship First Class. I will contact you immediately if the time frame will be greater.

Is it 100% made in Montana?

• I love made in the USA stuff and try to buy it when I can find it and afford it, but the reality is NO - all the parts aren't Montana and/or USA made. The brass is definitely all from here. If you have any questions about sourcing or metals, please contact me.

Refunds, damaged pieces or exchanges?

• I believe strongly in my products and their quality – under normal conditions the jewelry will have a long life. When your order arrives, if damage occurred to the item(s) in your shipment, please email feral.in.montana@gmail.com and I will work with you on replacements. If somehow it just isn't what you want, I'll take it back and refund your money (you pay return shipping).

Any other questions, please feel free to email or call.